We want you to be delighted with your purchase, not just satisfied, and will try hard to ensure this outcome. However it is just possible that your experience might not be what we hope for so we want to make clear how we deal with that.
The Petflap is guaranteed for two years from purchase. This includes any period of time when the Petflap is stored by the buyer prior to fitting or use.
If the product you bought ceases to operate within the warranty period we will see what we can do to solve the problem in-situ. If this isn’t possible and it is demonstrable that the Petflap is faulty in any way we’ll replace the unit. It must have been used as intended by design and had reasonable care and maintenance.
Please note that dismantling, modifying or amending the Petflap in any way nullifies our guarantee.
The product’s cosmetic appearance may deteriorate over the normal life of the product due to prevailing conditions and usage. This is not covered by the warranty.
You may cancel the custom order process at any stage prior to paying for the product.
You may return a finished custom designed product if it is not substantially as described or fails to operate correctly or the materials are defective.
Custom designed products that are simply no longer wanted or are not suitable due to customer mis-measuring or other error are not usually accepted for return and refund.
You may cancel an order for a full refund up to the point when we notify you of your order’s dispatch. After you receive the order, you may return it to us, at your cost, unopened, in perfect condition and by an insured and safe means. We will refund you the initial full purchase cost.
Important: You must let us know that you wish to cancel an order within seven days of receipt. Please contact us to let us know you will be returning the Petflap. Without this happening first we cannot match your order to a return and therefore cannot refund anything.
We do not use third party trackers to leak your shopping habits or to sell at you. We use our own cookie-based services to help your experience of using the site and to identify your internet connection to help protect against fraud. We also monitor your use of the site to help improve the service we offer and to respond appropriately to requests.
By using our online shop to order from us you are agreeing to our terms of business. We accept PayPal payments which means you can buy using your bank account, debit card or credit card.
We treat your financial and personal details with care and use them only to facilitate our transaction and to protect against fraud. We do not store your financial information and we treat your personal information as private. We do not pass it to third parties other than to complete the transaction, eg providing the delivery address to couriers.