Buyers in many countries outside the UK will need to pay customs, VAT and a local postal handling fee. We are putting together information about shipping to different parts of the world. If you would like us to ship to a country outside the UK that’s not shown below please get in touch and we will do what we can. You might find it simpler to contact customs in your own country for a straight and up-to-date answer.

We issue PayPal invoices to international customers. For this we need your full name, postal address and choice of Petflap colour. We also ask for a phone number so that we can fill in customs paperwork with all the information it asks for. Please contact us to place an order from outside the UK.

Please note that in all cases the price of a standard Petflap to outside the UK is £82.50. There is no VAT charged on purchase price or shipping.

A boxed Petflap weighs 1.1kg and measures 30cmx30cmx10cm.

This is what we know so far:


Shipping: £45 at current prices, around AUD 85.

GST: 10%. Applied sporadically from what our customers tell us.

Belgium flag


Shipping: £22, around €25.

Local VAT: 4% on the combined purchase and shipping costs.

Import duty: 21% of the combined total of purchase cost, shipping and the 4% VAT. In our experience customers are charged about €32.

We advise you to check at

Canada - export costs for Petflap


Shipping: £42, around CAD 70.

We recommend checking the import tax rules as they apply to your province or territory, as the situation varies across Canada. You can find information on the Canada Border Services Agency website. Unfortunately, due to this variability and the most relevant page being under reconstruction, there isn’t a great deal of detail we can provide. As a guide, Québec charges 5% GST. Charges are usually based on unit price and shipping costs.


Shipping: £30, around HRK 257.

Import charge information is hard to find for Croatia. EU customers usually pay around €30-35 in local tax and customs fees, around HRK 225.

Denmark - export costs for Petflap


Shipping: £19, around 165 DKK.

Local VAT: 25% on purchase price plus shipping

Import duty: none payable on UK imports into Denmark under DKK 1150.

In our experience customers pay around 330 kr in total above the purchase price.

You can find out more at



Shipping: £22, around €25.

You will likely be charged a local tax at around €30. You can check the latest situation in France at


Shipping: £15, around €22.

You might be charged VAT at 19%. You can find out more at

Netherlands - export costs for Petflap

The Netherlands

Shipping: £20, around €23.

Local VAT (BTW): 21%.

Import duty: This is unclear, but customers tell us they pay about €30 costs to import a Petflap.

Please visit the link below for further information.

If you would like to check for yourself you’ll find contact information for Dutch Customs at this link:

New Zealand

Shipping is currently £65, around NZD 133.

In New Zealand all goods arriving from overseas by post and courier services are liable for customs duties and charges when they arrive.

You can estimate how much you will have to pay in duty and customs by using this tool on the New Zealand Customs site

Norway - export costs for Petflap


Shipping: £47, around NOK 648.

Customs fees:  about NOK 360 (£30)

Eire - export costs for Petflap

The Republic of Ireland

Shipping: £17, around €20.

Local VAT: 23% of the combined purchase and shipping price, so about

Import duty: none payable on items with a value of less than €150.

Additionally there might be an An Post or courier handling fee of up to €10. In our experience the An Post fee is €3.50.

You can check the specifics at this page using Example 2.

Slovakia - export costs for Petflap


Shipping: £26, about €31.

Local VAT: 20% of combined purchase and shipping cost

Import duty: none payable on consignments under €150

More information is available at



Postage is £22, about €25.

There is 2.5% duty and 21% VAT to pay, according to

Usually duty is payable on the total cost of sale + shipping and VAT is chargeable on everything added together. In our experience customers pay about €33 in customs and VAT.

USA - Export costs for Petflap


Shipping: £50, about $63

Local VAT: n/a

Import duty: none payable on purchases up to $800

We have this from Customs & Border Protection:

“Personal-use imports through the mail worth up to $800 and gift packages worth up to $100 generally enter the United States duty-free, as long as the person receiving the package does not have multiple packages processed by CBP in a single day.

Import duty estimates are available from your nearest CBP port of entry. You can speak with a CBP Officer who can provide advisory duty rates and general import information. Contact information and hours of operation for CBP ports of entry is available on our official Web site using the following link: Click the state on the map where the port of entry is located and then click on the ‘Port Name’ of the specific port of entry for which you want contact information. You may also seek advisement from a CBP Import Specialist at one of our Centers of Excellence and Expertise (CEE). Contact information of CEE offices is available at the following link: