Buyers in many countries outside the UK will need to pay customs, VAT and a local postal handling fee. We are putting together information about shipping to different parts of the world. If you would like us to ship to a country outside the UK that’s not shown below please get in touch and we will do what we can. You might find it simpler to contact customs in your own country for a straight and up-to-date answer.
We issue PayPal invoices to international customers. For this we need your full name, postal address and choice of Petflap colour. We also ask for a phone number so that we can fill in customs paperwork with all the information it asks for. Please contact us to place an order from outside the UK.
Please note that in all cases the price of a standard Petflap to outside the UK is £82.50. There is no VAT charged on purchase price or shipping.
A boxed Petflap weighs 1.1kg and measures 30cmx30cmx10cm.
This is what we know so far:
GST: 10%. Applied sporadically from what our customers tell us.
Shipping: £42 at current prices, around AUD 72.
Local VAT: 4% on the combined purchase and shipping costs.
Import duty: 21% of the combined total of purchase cost, shipping and the 4% VAT. In our experience customers are charged about €32.
Shipping: £22, around €25.
We advise you to check at https://finance.belgium.be/en/customs_excises/private-individuals/sending-and-receiving-parcels/additional-costs-related-parcel-i#q1
Shipping: £25, around CAD 43.
We recommend checking the import tax rules as they apply to your province or territory, as the situation varies across Canada. You can find information on the Canada Border Services Agency website. Unfortunately, due to this variability and the most relevant page being under reconstruction, there isn’t a great deal of detail we can provide. As a guide, Québec charges 5% GST. Charges are usually based on unit price and shipping costs.
Shipping: £30, around HRK 257.
Import charge information is hard to find for Croatia. EU customers usually pay around €30-35 in local tax and customs fees, around HRK 225.
Local VAT: 25% on purchase price plus shipping
Import duty: none payable on UK imports into Denmark under DKK 1150.
Shipping: £25 – about DKK 223.
In our experience customers pay around 330 kr in total above the purchase price.
You can find out more at https://skat.dk/skat.aspx?oid=14028
Shipping: £15, around €17.
You will likely be charged a local tax at around €30. You can check the latest situation in France at https://www.douane.gouv.fr/.
Shipping: £15, around €17.
You might be charged VAT at 19%. You can find out more at https://www.bzst.de/EN/Home/home_node.html.
Local VAT (BTW): 21%.
Import duty: This is unclear, but customers tell us they pay about €30 costs to import a Petflap.
Shipping: £25, around €30.
Please visit the link below for further information.
If you would like to check for yourself you’ll find contact information for Dutch Customs at this link: https://www.belastingdienst.nl/wps/wcm/connect/bldcontenten/standaard_functies/individuals/contact/calling/dutch-customs-telephone-numbers-for-private-clients
Shipping is about £45, around NZD 88.
In New Zealand all goods arriving from overseas by post and courier services are liable for customs duties and charges when they arrive.
You can estimate how much you will have to pay in duty and customs by using this tool on the New Zealand Customs site https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/
Customs fees: about NOK 360 (£30)
Shipping: £20, around NOK 180.
The Republic of Ireland
Local VAT: 23% of the combined purchase and shipping price, so about
Import duty: none payable on items with a value of less than €150.
Shipping: £22, around €25.
Additionally there might be an An Post or courier handling fee of up to €10. In our experience the An Post fee is €3.50.
You can check the specifics at this page https://www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/buying-goods-from-outside-the-eu.aspx using Example 2.
Local VAT: 20% of combined purchase and shipping cost
Import duty: none payable on consignments under €150
Shipping: £26, about €31.
More information is available at https://www.financnasprava.sk/en/businesses/customs-duty
There is 2.5% duty and 21% VAT to pay, according to https://spainbox.com/mailboxes/duty-and-taxes-to-import-to-spain-from-outside-european-union
Usually duty is payable on the total cost of sale + shipping and VAT is chargeable on everything added together. In our experience customers pay about €33 in customs and VAT.
Postage is £21, about CHF 23.
Find information on local taxes and import duties at https://www.bazg.admin.ch/bazg/en/home/information-individuals/travel-and-purchases–allowances-and-duty-free-limit/importation-into-switzerland.html
Local VAT: n/a
We have this from Customs & Border Protection:
“Personal-use imports through the mail worth up to $800 and gift packages worth up to $100 generally enter the United States duty-free, as long as the person receiving the package does not have multiple packages processed by CBP in a single day.
Import duty estimates are available from your nearest CBP port of entry. You can speak with a CBP Officer who can provide advisory duty rates and general import information. Contact information and hours of operation for CBP ports of entry is available on our official Web site using the following link: https://www.cbp.gov/contact/ports/. Click the state on the map where the port of entry is located and then click on the ‘Port Name’ of the specific port of entry for which you want contact information. You may also seek advisement from a CBP Import Specialist at one of our Centers of Excellence and Expertise (CEE). Contact information of CEE offices is available at the following link: https://www.cbp.gov/trade/centers-excellence-and-expertise-information/cee-directory