draughtproof cat flap

If you have an enquiry about whether the Petflap is suitable for your door or pet, and it isn’t addressed in our FAQ or Fitting a Petflap or elsewhere on the site, please drop us a line.

You can either use the form or email us at info@thepetflap.com

Please include the following information:

  • photos of your door
  • dimensions of your door
  • details of your pet (eg small/large cat, small dog, house rabbit etc)
  • anything else relevant to your query

We can then advise specifically without too much email ping pong and delay.

Should you need to send documents please use the address below:

7 Napoleon Drive, Redwood Park, Shrewsbury, Shropshire, SY3 5PH

NB Please do not send any returns to this address, they cannot be accepted nor will they result in a refund. Click here for returns help.

Please use this form to contact us. You can ask us questions, leave a comment or request a custom design. We will be delighted to talk to you.

If your question is about the microchip model please see https://www.thepetflap.com/microchip-access/

If you’re interested in Passivhaus facts and figures please see https://www.thepetflap.com/passivhaus-pet-door/

If you’d like to order a model with extended trunking please see https://www.thepetflap.com/measuring-for-a-petflap/

    Please note: we reply to every customer enquiry. If you appear not to have received a reply, please check your spam folder or email us directly on the address shown rather than via the form.

    The Petflap is an Ecoflap product from Keepnet Ltd