We're here to help
We’re always happy to help whenever we can. Whether you need to enquire about a special request, or you’re looking to get a few questions answered, rest assured we will do what we can do help you.
How to get in contact
You can use this form to get in contact with our support team.
We always reply to every single customer enquiry, so if it appears you’ve not received a response, please check your spam/junk folders before emailing or filling out the form again.
If you’re emailing us at ‘info@thepetflap.com‘ please make sure to follow this format and/or include this information where appropriate:
- Photos of your installation location
- Dimensions of this location
- Details about your pet (species, size etc.)
- Anything you deem relevant to your query
Including this, or relevant information, helps avoid back and forth with emails, when just one email can include all the information we’d need to help you with your enquiry.
If you need to send us physical documents, address it to here:
7 Napoleon Drive, Redwood Park, Shrewsbury, Shropshire, SY3 5PH
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