In the rare event that a Petflap arrives damaged or proves to be faulty, we will of course refund your entire purchase cost. Please take clear photos demonstrating the damage as the unit is unpacked or damage that has occurred in use due to the unit malfunctioning. Please note that the Petflap has a two year guarantee covering normal use. We do not cover any costs arising from faulty fitting or faults arising in use.

We can’t accept for return Petflaps that have been altered or amended in any way.

In the event that you change your mind about the Petflap or just don’t like it, we can accept for refund only undamaged, resaleable Petflaps. They need to be returned at your expense and insured up to the full sale value.

Full terms and condition are available at Terms, Conditions and Returns.

To start a return, please go to Returns  Request to obtain a returns number.